ProCraft Pest Control Pomona Reviews: Termites & Honesty (2026)

Last Updated: 2026 | Data verified by The PCC Research Team

There is a significant difference between hiring a massive corporate franchise and hiring a local, owner-operated exterminator. In the pest control industry, true quality comes from accountability—knowing that the person treating your home actually cares about the outcome.

As part of our commitment to maintaining the most accurate Pomona pest control guide, we constantly monitor how local companies perform on high-stakes, structural infestations. We bypassed the marketing spin and extracted raw, verified Google Maps data from homeowners across the area to see what actually happens in the field.

Our 2026 data audit for ProCraft Pest Control revealed a highly dedicated, local operation where the owner still personally oversees major termite and rat projects. Their field technicians are consistently praised for being honest, thorough, and highly protective of household pets. However, to maintain absolute transparency, we also uncovered a significant 1-star complaint regarding contract requirements and an unapproved exterior spray. Here is the verifiable truth about ProCraft.

Service Deep Dive: Termites, Rats & Owner Involvement

In our head-to-head pest control comparisons, we value local companies where the owner is still actively involved in the field. When it comes to complex structural issues like termites and rodents, executive accountability guarantees quality.

Our data shows that ProCraft Pest Control operates with an incredible level of integrity. Reviewers explicitly praise Mike, the owner, for personally overseeing rat and termite projects, ensuring that exterior entry points are fully sealed, and seeing the job through to completion even if it requires more work than originally quoted.

• “I highly recommend Pro Craft. Mike, the owner, has personally overseen all our pest projects (rats & termites). They show up when they say they’ll be there and finish the job to completion, even if it means more work than the original quote. And they’re local… I recommended Mike to a neighbor. She was so happy with the service/results, she came by to thank me in person.” — Bill Ford

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• “We’ve worked with the ProCraft guys for almost five years now and have always had a great experience. At this point, the entire crew has been to the house for a variety of jobs – quarterly maintenance for ants and spiders, bait traps for rodents that were destroying our patio furniture, and dealing with some bees that had decided to make a hive in our walls (and some great work by Mike sealing up the exterior of the home so it wouldn’t happen again). Mike, Luke, Patrick, Robert, Brandon and Dave have always been professional, willing to educate, and get the job done well.” — Jonathan Clark

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Service Deep Dive: Pet Safety & Hidden Wasps

Many exterminators rush through their routes, missing critical nesting sites. Our data reveals that ProCraft’s technicians are incredibly observant, frequently finding pests that the homeowners didn’t even know were present.

Reviewers heavily praise Brandon for discovering and eliminating hidden wasp nests, and paying extra attention to areas like the garage to ensure household pets are protected from dangerous spider bites.

• “I have raved about ProCraft Pest Control before and I am here to rave about their service, once again! Brandon just left our home and done a fantastic job in removing some wasp nests in our back yard, which we had no clue were even there… I requested of Brandon to please pay extra attention to the garage, because last summer, a spider bit our dog on the stomach, which is why we decided to have a pest control company to come out. Since their first time servicing us in August till this very day, the staff have been nothing but professional, attentive, kind, and helpful… Thank you, again, Brandon, Sophie (in the office), and to the rest of the staff at ProCraft from another one of your satisfied customers!” — Jovita Foster

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• “It’s nice to have found an honest exterminator who doesn’t attempt to oversell is steer you to the more expensive options, and just gets the work done, correctly.” — Rajiv Chokshi

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• “We’ve been using ProCraft for many years! I prefer to support a family/local business! They’re all good people who get the job done with honesty and integrity! Thank you Mike, Patrick, and Brandon for keeping those mosquitoes at bay! They were eating us alive! Dr. Newell Canfield – Upland resident!” — Dr. Newell Canfield

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The Limitations: Contracts & Miscommunications

To provide absolute transparency, our data audit seeks out and highlights operational flaws. While ProCraft’s field work is overwhelmingly positive, we uncovered a highly concerning 1-star review regarding communication breakdowns.

The reviewer noted that the “reduced rate” they were quoted required signing a 1-year contract. More concerningly, during a follow-up visit, the technician arrived during a loose time window, received no answer at the door, and proceeded to spray the exterior *without permission*, rather than rescheduling the requested interior service. The customer was subsequently charged for a service they did not want.

• “I didn’t want to write this review but I have no other choice because this company lacks communication and integrity… I later realized the price I was quoted required signing a year contract… The issues started with my second visit. They came on the scheduled date (Tuesday 1/27) but only provided a time window, not an exact appointment… They went ahead and sprayed only the exterior WITHOUT MY PERMISSION, which Luke confirmed when he followed up with me on Friday… I specifically requested interior service with some exterior, not exterior only. Luke apologized for the miscommunication, but I do not appreciate the lack of communication or integrity… my card still has the charge for the service that has NOT been performed… I was also told a refund was processed, which I still have not received.” — Luz (1-Star Rating)

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